Returns Policy

30-Day Money-Back Guarantee

We want you to love your squishies. If for any reason you're not satisfied, we offer a30-day money-back guarantee from the date your order is delivered. Return the item(s) to us and we'll issue a full refund of the product price (shipping is non-refundable).

How to Start a Return

Email us at the address provided in your order confirmation within 30 days of delivery. Include your order number and a short note about why you're returning the item. We'll reply with a return address and instructions.

Return Conditions

• Items should be in their original condition where possible.
• Include your order number with the return package.
• Return shipping costs are the buyer's responsibility unless the item was damaged or incorrect.

Refund Timing

Once we receive and inspect your return, we'll issue a refund to your original payment method within 5-10 business days. You'll get an email confirmation when the refund is processed.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery. We'll make it right with a replacement or full refund — including return shipping if needed.